Training for Aged Care

Short Interactive Training Sessions

I can offer your professional and care staff an interactive training experience.

These ten sessions can be delivered in 1-1.5 hr sessions depending on your facility requirements. I can provide a flyer to advertise any session and handouts on the day.

I bring all the training materials required for the session with me, and you provide a room suitable for group work.

1. Positive Mindset for work

  • challenging/supporting workplace culture
  • altering language used (but, never, always, try, etc)
  • becoming positive to enhance self-esteem
  • individual impact on others

2. We all think differently yet work united

  • using a card exercise to identify differences between workers
  • global vs detailed workers
  • respecting what is brought to the workplace

3. Caring with dignity and respect

  • advocacy for team and residents
  • resident focused around standard 3
  • purpose of holding values

4. Residents’ Rights

  • four key areas of residents’ rights
  • how these rights can be upheld
  • whistleblowing – what does it take?
  • mandatory reporting

5. Taming time

  • tasks vs person centred care
  • shortcuts: are they ever acceptable?
  • communicating with others in the team
  • personal strategies to help you or others regain balance

6. Teamwork and Supervision

  • workplace priorities
  • giving feedback to others
  • being accountable for own actions
  • workplace norms

7. Anti bullying

  • what is bullying / what is not?
  • 4 step process to use
  • impact of bullying on individual/ team/ organisation
  • fairness and equity: using the systems

8. Handling Complaints

  • viewing complaints as opportunities for improvement
  • keeping emotions in check
  • 5 step process to handle a complaint
  • reporting and writing it up

9. Preceptoring Others

  • what is it like to be new?
  • learning styles
  • teaching a skill
  • basics of mentoring
  • giving constructive feedback

10. Communicating Better

  • approaches to communication
  • hints for de-escalating problems
  • using the C.A.L.M. model when conflict occurs
  • negotiating