Arlene Quinn has studied people to people communication over the last 30 years, obtaining a Master of Commerce, and other tertiary qualifications in adult learning, human resource development, and coaching.

She has extensive learning and development knowledge at both executive and managerial levels. She managed after hours, discharge and outpatient services at Royal Perth Hospital before commencing consultancy as a trainer and coach in 2000.

Her knowledge and practical experience of working with matrix, and hierarchical functional and dysfunctional teams enables her to use a range of communication strategies and tools in various workplaces and industries. Recognised as an expert networker with a special talent for connecting people to get things done, Arlene has studied people to people communication over the past 20 years, recently adding Narrative Coaching approaches.

She provides individual, and group coaching for executives, managers and teams using her skills in performance and transformative leadership coaching. She works with clients seeking career advancement, function development, or re-engineering work processes for service excellence. She is regularly sought out for strategic and business facilitation. She conducts interactive training programs on leadership resilience, and communication using her knowledge of the brain and thinking patterns. Arlene uses many tools for diagnostic development of leaders and teams.

Recently Arlene undertook coaching for participants on the Public Sector Commission Leadership Essentials Program 2015 – 2019 and the Executive Leadership Pilot in 2016. She is regularly sought out for leadership coaching panels by other coach consultants for a variety of industries. See Arlene’s list of Professional Partners here.

She offers precision consulting and mentoring for leadership development, resilience enhancement, behaviour change and relationship improvements between leaders and their direct reports.
Whenever she is working with a leader or team, she seeks to enhance positive enduring learning experiences to facilitate transition and change in an effective manner.

Coaching support has been a great tool for me to
achieve my outcomes. Regional Manager – Juniper Aged Care

Key Expertise:

  • Leadership Coaching/ Managerial Mentoring.
  • Organisational Learning and Development.
  • Resilience and Communication Approaches.

Industry Focus:

  • Public Sector, Health, Disability and Aged Care (Public, Private and NFPs).
  • Government, Local, and State.

Tertiary Qualifications

  • Curtin University, Perth, Western Australia – Master of Commerce Human Resource Development with Distinction 1999
  • Curtin University, Perth, Western Australia – Post-Graduate Diploma Human Resource Development 1996 (Students Award 1997)
  • Sheffield City Polytechnic Social Dimensions of Health BA (Hons) 1990

Facilitation Experience

Arlene has extensive experience in facilitating small and large groups to enable a focus using a process to keep the group on track.

A scope of facilitation is developed that meets the organisational and group needs, while accounting for stakeholder views. Government departments, companies and associations worked with include:

  • Arc Infrastructure
  • Blue Helix
  • Ethnic Disability Advocacy Council
  • Juniper Aged Care
  • Office of State Revenue
  • Rise Network
  • St Jude’s Health Services
  • WAIS

Coaching Experience

Arlene has over 2200 hours of coaching experience with more than 225 clients, over a period of 20 years. She brings a broad range of capabilities and is sought after for her ability to comprehend the impact of complex legislative, political and environmental landscapes leaders and managers work in. A lifelong learner, Arlene qualified as a certified graduate from International coach school CoachU with a focus on values-based coaching; she holds a Masters of Commerce (with distinction) and other tertiary qualifications in adult learning, human resource development, and social dimensions of health. She uses ontological and narrative coaching approaches based in natural human processes of transitioning through change, learning and developing to support changes in language and messaging for her coaching clients. Observing and reflecting what is true right now before they alter any fundamental patterns.


  • The Leadership Circle (360 and Cultural Survey) 2014
  • Professional Certified Coach International Coach Federation
  • CoachU Certified Graduate
  • Herrmann Brain Dominance Index Accredited
  • Narrative Coach: Enhanced Practitioner 2018
  • Actionable Conversations


  • International Coach Federation Past President WA.
  • ICF Australasia National Board
  • Director, Perth Playback Theatre
  • Past Professional Women of Australia’s WA Woman of the Year
  • 2010 ICFWA Coach of the Year
  • Aged Care Capability Framework WA. Champion since 2015